offline job descriptions for reference


Sales Operation Agent (China)

  • Department: Customer service
  • Permanent, full time
  • Post based in Giangzhou (China)

Responsibilities:

  • Communicate via phone, email & chats in a respectful & timely manner
  • Enter customer orders (solve/get answers to ambiguities) in Visual
    • Verify minimum order quantity
    • Verify pricing
    • Get pricing from Sales Rep. or give pricing
    • Request & follow-up on shipping quotes
  • Confirm order shipping date
  • Write proforma invoices
  • Request shipping quotes from logistics
  • Communicate discrepancies with customer order (credit, MOQ, price)
  • Make sure orders are shipped; if not verify why and when it will ship
  • Communicate changes to customer (order delays…)
  • Follow-up on orders
    • Customer requested changes; push, pull, cancel, change quantities
    • Production or supply chain changes
    • Consolidation possibilities
  • Enter customer complaints
  • Issue RTS & RMA numbers
  • Correct errors (fill in credit request)
    • Shipping quantity
    • Product price
  • Follow-up on stocking and consignment quantities
    • Communicate with account specialist and sales rep when an item isn't moving anymore or if there is too little in the agreement to meet customer needs
  • Keep updated on sales opportunities
  • Create & receive transfers (IBT) in warehouses different than PQ1 & GAMX
    • Balance out warehouse transactions between what was shipped and what has left the warehouse
  • Determine priorities with regards to customer needs
  • Help when a colleague is overwhelmed or absent
  • Communicate with customers to determine their product forecast
  • Take care / negotiate early buy program for your customers
  • Make sure customer agreements are red & followed
  • Take care of anything that is internal and not technical

Requirements:

  • Spoken languages: English, French, Spanish, Mandarin, Cantonese
  • Written language:  English, French, Spanish, Mandarin, Cantonese
  • Respect for all users, team members, and superiors
    • Even when it's not reciprocated
  • Likes and can easily communicate verbally with customers
  • Autonomous
  • Self-discipline
  • The ability to effectively prioritize tasks
  • Dedication and commitment to customer needs
  • The ability to learn from experience and from informal/formal instruction
  • Has customer service experience in B-to-B transactions
  • Has working experience with Ms Excel & Word
  • Accepts and embraces change
  • Is able to negotiate and find a fair deal with customers
  • Able to manage/frame customer expectations

OPEX Coordinator

Skills and education:

  • Bachelor’s degree in Engineer (Industrial, Mechanical, Electromechanical, Electronics or Mechatronics) with a 2-5 years experience
  • Conversational English 80%
  • Valid Passport and Visa as well as able to travel
  • Experience in Lean, Six-Sigma, 5S, and other tools for Operational Excellence
  • One or more of the following certifications: Lean Mfg, Six Sigma Black belt, CQE.

Software developer

  • Department: R&D
  • Permanent, full time

In order to offer new IOT solutions, Gecko Alliance is looking for a talent software developer to be part of the R&D team.

Your technical expertise will keep us at the cutting edge of the technologies available on the market. Your personality will help us improving as a team and exceed our limits in a pleasant and motivating work environment.

Responsibilities:

  • Programming smartphones’ applications
  • Server and interface design programming to existing solutions and applications such as: Alexa, SalesForce, Visual Manufacturing, Google Home, Firebase and more;
  • Providing technical solutions for our customers and our market’s needs;
  • Providing an estimated time and value for a given project and optimize the effort to be deployed
  • Continuous improvement;

What we have to offer:

  • Very friendly working atmosphere with low employee turnover;
  • Multidisciplinary team work (electronic, software, mechanical and industrial);
  • Flexible schedule;
  • Agile environment approach: a dynamic and innovative project management system, focused on the goal to be achieved and not the rigid follow-up of a plan;
  • Possibility to develop several new skills

Requirements

  • Minimum of 10 years of experience in software development for: Web, apps (Android and iOS), and customer/server interface.

Considered as an asset:

  • RTOS programming knowledge
  • Sales or customers’ service knowledge
  • Agile environment knowledge

Skills and education:

  • Bachelor's degree in Computer Engineering;
  • Required qualities: creative, versatile, curious and motivated engineer;
  • Known for your excellence in analytical and problem-solving skills;
  • Great team spirit;
  • Showing strong communication skills;
  • Being comfortable with changes;
  • Ability to work with short deliverables.

Assets:

  • Knowledge of Xamarin, Git, Firebase, Alexa, Google Home and SalesForce;
  • Knowledge in ARM processor’s programming

Planner/buyer

  • Department : Supply
  • Full time, temporary (6 months with possibility of extension) 

Your key responsibility will be one of support to our supply and planning department. Teamwork must be a natural, given that you will work closely with many stakeholders, including planning, purchasing, production and customer service.

Do you have a great sense of initiative? Does stress motivate you? Does problem solving stimulate you? This is exactly what we are looking for! The pace of our supply department is sustained and constantly changing. You must also be recognized for your thoroughness, your attention to detail, a sustained customer focus and a strong team spirit. If so, our team needs you!

You will have the chance to be in the heart of the action where everything moves fast! Your role will be decisive and will have a major impact on the achievement of our business goals.

Responsibilities:

More specifically, the person will have, for our factories in Quebec City and Tijuana:

  • Issue and schedule work orders for finished products and sub-assemblies, and make sure of the material availability, as well as the resources needed;
  • Track work orders;
  • Analyzing requests from the manufacturing system and place purchase orders with our suppliers;
  • Perform various administrative tasks.

Experience required:

Experience with an ERP system

Education and knowledge:

  • Degree (DEC) in a related discipline;
  • ntermediate level of English (at least);
  • Perfect level of French;
  • Proficiency in MS Office (Excel, Outlook, ...).

Accounts Payable Employee

  • Department : Accounting
  • Permanent, full time

Responsibilities:

  • Tracking purchase orders, receptions and purchase invoices to be sure quantities and prices are in accordance and reconcile deviations;
  • Entering invoices and expense accounts in the computer system;
  • Preparing payments to suppliers according to every payment agreement made with them;
  • Payments tracking (checks and electronic transfers);
  • Invoices classification and make sure all documents are well organized;
  • Perform related duties if ask by the superior and take part of other duties from the department as assigned.

Requirements

2 years minimum experience in a similar position

Skills and education

  • Accounting DEP diploma (Professional Study Diploma) or other relevant training;
  • Proficient with Microsoft Office (Word, Excel, Outlook) 
  • English comprehension (written) is essential and proficiency in French (spoken and written); 
  • Asset: bilingualism
  • We are looking for someone dynamic, detail-oriented, with a good ability to manage changing priorities
  • Must relate to Gecko's values: respect, team work, customer's service and empowerment

Customer Service Representative (China)

  • Department: Customer Service
  • Permanent position, full time
  • Position based in Guangzhou - China

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

  • Manage incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts and suppliers through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Manage customer expectation and protect company benefit
  • Follow communication procedures, guidelines and policies
  • Coordinate and monitor supply chain operations in Far East
  • Supervise orders and arrange shipping to ensure they meet needs
  • Ensure product stock in China can cover direct demand from customers
  • Process and report on office expenses
  • Manage and order office supplies
  • Arrange headquarter visitors in China travel and accommodations

Experience required:

  • 3+ years proven customer support experience or experience as a client service representative
  • Familiarity with CRM systems and practices (Salesforce)
  • Knowledge of laws, custom regulations and requirements
  • Computer-savvy with a working knowledge of logistics software (ERP; Visual)
  • Hands-on experience with MS Office Suite (particularly MS Word and MS Excel)

Skills and education

  • Diploma or above in business administration, supply chain management or relevant field
  • Strong phone contact handling skills and active listening
  • Fast and self-learner
  • Customer orientation and ability to adapt/respond to different types of characters
  • With strong ownership and flexible to adapt with change
  • Excellent communication skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Fluent in English (Mandatory), Mandarin (Mandatory) and Cantonese (Desired). Writte English and Mandarin is mandatory.
  • Able to travel to Canada for training

Other information

  • Five social insurance and one housing fund + business medical insurance
  • Oversea training
  • Cellphone compensation

Dedicated Account Manager

  • Department: Sales
  • Permanent position, full time
  • The position is based in Quebec City

A key part of a fun, dynamic and successful sales team, this high-profile role is for a leader and skillful team player, hungry for results and the satisfying feeling of growing a business with an entrepreneurial approach. You have the ability to develop successful relationships, liaising with business partners at all levels, this may be a job for you. Gecko’s high level of repeat business requires an emotionally smart individual who knows how to build, nurture and grow successful long-term business relationships.

Responsibilities:

Reporting to the Vice-president Global Sales (based at Quebec City headquarters), your main challenges will be :

  • Provide total Account Management for Gecko’s largest customer account to meet sales and customer satisfaction objectives;
  • You will be the one trusted advisor for all that is Account related. From open projects/opportunities and quality initiatives to introduction of new products and strategic planning; you will lead and coordinate it all with the support of several colleagues in sales, engineering, product management, operations and finance;
  • You will be given an annual sales goal for the account. With a “consultative selling” approach, you will be expected to nurture and grow your account to achieve your sales goal while renewing/growing customer loyalty, year after year;
  • Work/coordinate with the assigned Technical Sales Agent (TSA), Sales Operations Agent (SOA) and the other members of the sales team to effectively carry out various account related action items;
  • Build and nurture durable strategic business relationships in different pertinent departments within the account: e.g.: Purchasing, Product Management, Engineering, Marketing, etc. You will need to regularly interact with them proactively, influencing decision making related Gecko;
  • Report and forecast your account opportunities and sales so to contribute to global forecasting and budget planning.

Experience required:

  • Min. of 3-4 years in a Sales or Account management role, responsible for a specific sales goal ($) and a specific customer portfolio (or territory);
  • Proven track record of performing against sales and account management objectives;
  • Experience Business to Business (B2B) sales and account management;
  • Experience selling to OEMs (in Pool & Spa industry is an asset);
  • Experience selling both in Canada and the US (additional countries considered an asset).

Skills and Education:

  • University degree: business, management, engineering or equivalent;
  • Proficient at MS Office suite;
  • Experience using a CRM (Customer Relationship Management) system (SalesForce.com considered an asset);
  • Ability and track record to proactively identify and create new opportunities and achieving sales objectives;
  • Ability and proven track record to grow/maintain long term customer satisfaction in named-account while managing sales opportunities, projects, and/or various account initiatives;
  • Exceptional interpersonal (need to nurture), listening, communications and presentation skills;
  • Fluent in English and French. Spanish is considered an asset;
  • Knowledge (Business or Technical) of the Pool & Spa or Sanitary market is an asset.

Other information:

  • This position may possibly be assigned a secondary account, in addition to the main account;
  • Travel required : One or two times per month;
  • A performance based variable compensation is part of the overall compensation plan, on top of the base (fix) salary. 

Vice President, Human Resources

  • Department : Direction, Human Resources
  • Permanent Position, full time

Gecko Alliance is looking for a Vice President, Human Resources, reporting to the President, at our Head Office in Quebec City.

The holder of that position will have the responsibility of managing the Human Resources with all the other division managers, especially by managing the workforce, recruiting, staffing and implementation, as well as support for several programs and management policy of our International Human Resources (North America, Mexico, Europe, Asia) management.

As the leader of all the Human Resources management, you will assure all process efficiency and continuous improvement of the service offering.  You will have to take part of the management committee and major business projects.  Considering all business challenges, you will participate to the achievement of the business strategic mission.

Responsibilities

The management contribution may be defined as follows:

  • Participation at the Strategic Planning process, make recommendations, develop politics, procedures and proactive systems in order to support the company business plans;
  • Set up the best practices in HR management and recruitment to maintain the company growth;
  • Create and achieve working force acquisition and retention strategies;
  • Eased the Human Resources integration when we have a business acquisition or fusion;
  • Mentoring and coaching for its team members and other managers;
  • Support the President in his management of the Direction team and managers;
  • Advise on strategic cases about organizational growth;
  • Plan workforce needs with every manager;
  • Relationship between employees and the union;
  • Support for the salary policy and working conditions.

Requirements

  • Professional experience in the manufacturing industry, at least 10 years in organizational development, 3 to 5 years as a professional team manager in the manufacturing field;
  • Professional experience in acquisition and international business integration;
  • Professional experience in overseas HR management;
  • Professional experience in unionized workplace

Skills and education

  • Excel in innovation: New trends, “think outside the box”;
  • Must be able to rally its team members, boost its professional development and reach its full potential
  • Be able to set and maintain good communications, peaceful and efficient interpersonal relations with all its partners;
  • Prove a strong capacity of making decision, reflecting the company business challenges;
  • Orderly mind organized and action-looking;
  • Must have great analysis and synthesis capability;
  • Bilingual, English and French;
  • Holds a Bachelor’s degree in Human Resources Management or a Bachelor’s degree in Industrial Relation.

Accounts Payable Technician

  • Department : Accounting
  • Permanent, full time

Responsibilities:

Reporting to the Chief Accountant, the Accounts Payable Technician will be a member of the company general accounting team.  We are looking for a dynamic person who takes care of details and with great abilities to adapt.  The candidate will be responsible for :

  • Tracking purchase orders, receptions and purchase invoices to be sure quantities and prices are in accordance and reconcile deviations;
  • Entering invoices and expense accounts in the computer system;
  • Tracking our suppliers’ e-mails and phone calls;
  • Preparing payments to suppliers according to every payment agreement made with them;
  • Tracking credits;
  • Providing all requested information for cash management;
  • Take part in proceeding for financial statements preparations;
  • Working in collaboration with other departments in the company;
  • Providing backup for the Accounts Receivable Technician when she’s out of the office;
  • Perform related duties if ask by the superior and take part of other duties from the department as assigned.

Requirements

3 to 5 years experience in a similar position

Skills and education

  • Accounting college diploma (or other relevant training)
  • Fully bilingual French/English (spoken and written)
  • Proficiency with Excel
  • Asset: ERP software knowledge

You must have demonstrated in your previous jobs your ability to manage changing priorities, your resourcefulness, your efficiency and your teamwork abilities.


Inspector QC

  • 6 Meses de Antigüedad (preferentemente)
  • Secundaria Terminada
  • Disponibilidad para turno de Jueves a Domingo nocturno (3x4)
  • Experiencia en caliper, pin gauge y height gaude

Supervisor Senior

  • 5 años de experiencia como supervisor de una linea de producción.
  • Escolaridad: Técnico Profesional
  • Excelentes habilidades de comunicación y liderazgo
  • Capacidad para mejorar la eficiencia operativa, reducir costos, identificar tendencias desfavorables y tomar medidas correctivas
  • Ingles Conversacional 70%
  • Habilidades analiticas y toma de decisión

Ingeniero en Procesos Jr.

  • Licenciatura en Ingeniería (Industrial, Mecánica, Electromecánica, Electrónica o Mecatrónica) con una experiencia de 0 a2 años
  • Ingles Conversacional 70%
  • Visa y pasaporte vigente (necesidad de viajar de vez en cuando)
  • Habilidades para desarrollar, evaluar y mejorar los métodos de fabricación
  • Habilidad en los métodos estadísticos para estimar los futuros requerimientos de fabricación.

Supervisor de Mantenimiento

  • 5 años en electricidad, mecánica, hidráulica y neumática.
  • Técnico Electromecánico o Mantenimiento Industrial.
  • Excelentes habilidades de comunicación, analísis y liderazgo.
  • Buen conocimiento de computación.
  • Experiencia en programas preventivos de mantenimiento.
  • Ingles Conversacional 75%

Sales Representative (Outside sales)

  • Department: Sales
  • Permanent position, full time
  • Teleworking (work from home)
  • Can be based in the United Sates (Mid-West/West) or in Canada (St-Laurence valley/Great-Lakes/West).

A key part of a fun, dynamic and successful sales team, this high-profile role is for a leader and skilful team player, hungry for results and the satisfying feeling of growing a business with an entrepreneurial approach. You have the ability to develop successful relationships, liaising with business partners at all levels, this may be a job for you. Gecko’s high level of repeat business requires an emotionally smart individual who knows how to develop, nurture and grow successful long-term business relationships.

Responsibilities:

Reporting to the Vice-president Global Sales (based at Quebec City headquarters), your main challenges will be :

  • Develop and execute strategic sales activities to create awareness, demand and to successfully conclude sales of Gecko products to Original Equipment Manufacturers (OEMs);
  • Nurture and grow existing business relationships (existing Gecko accounts on the territory);
  • Develop new and durable strategic business relationships (including capturing new customers through direct sales);
  • Manage a number of designated accounts in the assigned territory, the main objective being to successfully nurture and grow them. Specifically, this will require introducing new product offerings, representing the customer and Gecko in the elaboration of custom development projects as well as contractual negotiations;
  • Coordinating with your territory’s Technical Sales Agent (TSA), the Sales Operations Agent (SOA) and the other members of the sales team to grow your customers and your territory;
  • Strategically position Gecko in the Spa market (and adjacent markets where applicable), specifically with OEMs;
  • Build and cultivate effective relationships with OEMs and Channel partners relevant to the respective territory and cater to each account to improve market share and growth for all parties.

Experience required:

  • Min. of 2 or 3 years in a Sales role, responsible for a specific sales quota;
  • Proven track record of performing against objectives (quota);
  • Experience selling Business to Business (B2B);
  • Experience selling to OEMs in the Pool & Spa or Sanitary industry is an asset;
  • Experience selling in both in Canada and the US (other additional countries considered an asset).

Skills and Education:

  • University degree: business, management, engineering or equivalent;
  • Proficient at MS Office suite;
  • Experience using a CRM (Customer Relationship Management) system;
  • Ability and track record to create new opportunities and achieving sales objectives (quotas);
  • Ability to negotiate and effectively close new business;
  • Exceptional interpersonal, communications and presentation skills;
  • Fluent in English. Professionally functional French is considered an asset;
  • Knowledge (Business or Technical) of the Pool & Spa or Sanitary market is an asset.

We offer a competitive performance based compensation package.


Quality Manager

  • Department: Quality
  • Permanent, full time

You will be responsible for all the operation’s quality portions for Québec.  The Quality Manager is obsessed by quality continuous improvement.  He’s well involved in developing the best business practices and must be able to develop, direct and execute innovative strategies, to provide Gecko for redefining the quality standards of the spa industry.  To ensure that Gecko reaches better quality results and to make sure the company reduce its non-quality costs, the candidate will be the leader for:

  • Definitions of standards and ambitious goals to target;
  • Global plan elaboration to help achieve and exceed the targets;
  • Control the progression of the plan

Also, the candidate will have to:

  • Supervise and manage unionized and nonunionized (inspector and repair center) employees under his responsibility and make sure to develop their skills;
  • Maintain and exceed the ISO quality system;
  • Supervise all customer’s complaint settlements about products made in Quebec, including business procedures, and take action alongside when a quality problem occurs;
  • Manage the process about corrective and preventive actions of all products made in Quebec;
  • Following up on all performance indicators to achieve the company’s goals

Requirements

  • Minimum 7 to 10 years of experience in quality management

Skills and education

  • Bachelor’s degree in engineering or relevant experience
  • Bilingual: French and English (spoken and written)
  • Ability to establish and maintain good working relationships and support all the Organization’s strategies;
  • Team player, good leadership, organized and responsible;
  • Great communicator and quality ambassador, able to inject the quality spirit of the company to all the departments with your communications abilities;
  • ERP system empowered and knows basic computer programs (Excel, Word, PowerPoint);
  • Green or Black Belt Six Sigma certification (asset)

Technical Support & Gecko Depot Agent (Europe)


We are looking for a professional team player that has customer satisfaction at heart.  The ability to develop successful relationships liaise with business partners at all levels. Able to support customers due to technical background or acute technical learning abilities.

Territory: Europe

Responsibilities :

Sales:

  • Direct sales to callers: capture new distribution, dealer & technician accounts. 
  • Maintain, grow and deepen existing business partnerships/relationships, OEM and Channel. 
  • Manage customer orders

Application Support:

  • Answering via phone & email to technical questions from all channels of the market.
  • Analyze situations and give your expert opinion on how to resolve the customer’s issue.
  • Keep yourself informed and trained on yearly product releases.
  • Provide support to your outside sales colleague.

Qualifications :

  • 5+ years in customer service, inside-sales or other pertinent customer-interfacing experience
  • Experience in the Pool & Spa or Sanitary industry is an asset
  • Strong technical background or acute technical learning abilities. Electronic and hydraulic experience are considered an asset.
  • Exceptional interpersonal, communications and presentation skills. Strong customer focus.
  • Excellent Oral and written English. German and French are considered an asset. Any other European language also considered an asset.
  • Knowledge (Business or Technical) of the Pool & Spa or Sanitary market is a definite asset. 

This position reports to the Quebec City headquarters and involves work from home with little travel (minimum 2 per year). We offer a competitive performance based compensation package (fixed + variable compensation).

If you excel at customer service, have a technical background, please contribute to Gecko Alliance’s success and forward your resume.

** This position requires to be located (based) in Europe.


You achieve sales goals and go above and beyond expectations?
You excel at working with business partners, from lead generation to closing?
You are a leader and you want to join a leading company?
This opportunity is for you !

Regional Sales Representative

  • Department: Sales
  • Permanent

This high-profile role demands a professional team player with a winning attitude, experienced in sales with an entrepreneurial and results driven approach as well as the ability to develop successful relationships with business partners at all levels.

Your main challenges :

  • Develop and execute strategic sales activities to create awareness, demand and to successfully conclude sales of Gecko products to Original Equipment Manufacturers (OEMs) in the following territory: China and Oceania;
  • Strategically position Gecko in the Spa market (and adjacent markets where applicable) in the territory, specifically with OEMs;
  • Open new customer accounts through direct sales. Expand Gecko’s market share in China, Oceania as well as Europe by increasing sales to Chinese OEMs;
  • Develop new and durable strategic business partnerships/relationships with new Chinese OEMs, Entertain and grow existing business partnerships/relationships.

Experience required:

  • 2-3 years in a Sales role, responsible for a specific sales quota;
  • Significant experience selling in China;
  • Experience selling Business to Business (B2B) in China. Other territories are an asset;
  • Experience selling to OEMs in the Pool & Spa or Sanitary industry is an asset;
  • Extensive industry and customer contacts is an asset.

Skills and Education:

  • University degree: business, engineering or equivalent;
  • Proficient at MS Office suite. Experience working with a CRM is an asset;
  • Proven track record of generating new opportunities and achieving sales objectives (quotas);
  • Ability to negotiate and effectively close sales/business;
  • Exceptional interpersonal, communications and presentation skills;
  • Fluent in English (Mandatory), Mandarin (Mandatory) and Cantonese (Desired). Oral and written English and Mandarin is mandatory;
  • Knowledge (Business or Technical) of the Pool & Spa or Sanitary market is a definite asset

Gecko Alliance is a leading player in the pool and spa industry with a worldwide recognized expertise in the design, the production and the marketing of control systems, keypads, pumps and value-added accessories for spas and hot tubs.

This position reports to the Quebec City headquarters and involves work from home and the Gecko Guangzhou office with frequent travel. We offer a competitive performance based compensation package.

** This position requires to be located (based) in China.


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